Equal Access Statement We are committed to ensuring everyone can use our website, regardless of ability. Our goal is to make our digital content accessible to users who rely on assistive technologies, including those with visual, hearing, motor, or cognitive limitations. We strive to follow the Web Content Accessibility Guidelines (WCAG) in our design and content. This includes providing: - Clear navigation and structure - Alternative text for images - Proper color contrast - Keyboard-friendly controls - Compatible format for screen readers If you encounter accessibility barriers or need assistance, please contact us. We welcome your feedback and suggestions for improvement. We regularly review and update our website to maintain and enhance its accessibility features.

Disability Access Services

New Designs Marketing Agency and its affiliated companies (" we ") are committed to making our online services and content accessible and usable for everyone. We believe that everyone should have equal access to information and functionality, regardless of their abilities or disabilities.

Should you experience any challenges accessing or utilizing our digital marketing solutions, or if you need any special accommodations, don't hesitate to reach out to us. Our team stands ready to assist and will address your request in a timely manner.

Compliance Level

Our commitment to accessibility encompasses a wide range of initiatives, including:

• Interdisciplinary group focused on accessibility deployment and quality assurance
• Ongoing staff education about accessibility duties and implementation guidelines
• Keyboard control and navigation validation through both computerized and hands-on testing on every platform
• Testing screen reader accessibility with NVDA, JAWS, and VoiceOver browsers
• Hands-on collaboration with individuals who have disabilities to gather insights and conduct usability testing
• Regular external accessibility evaluations and compliance reviews
• Ongoing surveillance and enhancement of accessibility components

Universal Access Features These adjustments and tools make our platform more inclusive and user-friendly for everyone. We continuously enhance our accessibility options to ensure all users can effectively navigate and engage with our content, regardless of their individual needs or preferences. Visual assistance options include adjustable text sizing, high-contrast display modes, and screen reader compatibility. Mobility support features offer keyboard navigation alternatives and customizable input controls. Audio enhancements provide closed captioning, transcripts, and volume management tools. We welcome feedback about our accessibility features and are committed to implementing improvements based on user suggestions. Our goal is to create an environment where every visitor can access information and services with ease and confidence.

We are constantly improving our accessibility options to ensure everyone can fully participate:

Recognized Constraints

Although we aim for complete accessibility, we recognize that certain sections may still have limitations:

• External embedded elements (such as social media plugins and map displays) might not provide complete accessibility functionality
• Historical PDF files are undergoing revisions to comply with modern accessibility requirements
• Interactive capabilities are constantly being enhanced to provide improved accessibility

We're continuously striving to overcome these constraints and encourage your input to help determine which enhancements should take precedence.

Technology Accessibility Features

This website has undergone testing with these accessibility tools:

• Screen Readers: NVDA, JAWS, VoiceOver (macOS/iOS), TalkBack (Android)
• Voice Recognition: Dragon NaturallySpeaking
• Magnification Software: ZoomText, Windows Magnifier
• Keyboard Navigation: Standard keyboard, alternative keyboards, switch devices

Specifications and Protocols

Our adherence to accessibility features follows these core standards and principles:

• WCAG 2.1 Level AA: Web Content Accessibility Guidelines from the W3C
• Section 508: U.S. federal accessibility requirements
• ADA: Americans with Disabilities Act compliance
• AODA: Accessibility for Ontarians with Disabilities Act
• EN 301 549: European accessibility standard

Digital Product Testing for Universal Access Validating and tracking a system's usability for people of all abilities and needs. This quality assurance process ensures everyone can effectively navigate, understand, and interact with digital products regardless of physical or cognitive limitations. Through comprehensive evaluations and continuous surveillance, teams verify that applications and websites meet accessibility standards and guidelines while identifying areas for improvement in the user experience. Regular assessments help maintain inclusive design principles and confirm compliance with accessibility regulations across all platform updates and changes.

We use various assessment techniques to maintain continuous accessibility:

• Automated Testing: Regular scans using industry-standard accessibility testing tools
• Manual Testing: Human testers evaluate user experience with assistive technologies
• User Testing: People with disabilities test our website and provide feedback
• Code Reviews: Accessibility considerations integrated into our development process
• Third-Party Audits: Annual assessments by certified accessibility experts

Providing and Handling Grievances Our system for managing feedback and addressing concerns has been designed to ensure your comments or complaints are dealt with fairly, efficiently, and effectively. We aim to resolve issues at the earliest opportunity while documenting all interactions to help improve our services. If you have a concern, we encourage you to first discuss it directly with the relevant staff member or their immediate supervisor. Many matters can be quickly resolved through open dialogue at this stage. For formal complaints, please submit your concerns in writing, including: • Your contact details • A clear description of the issue • Relevant dates and times • Any supporting documents • Your preferred resolution We commit to: • Acknowledging receipt within 2 business days • Investigating thoroughly and impartially • Providing a detailed response within 14 days • Keeping you informed throughout the process • Maintaining confidentiality • Learning from feedback to enhance our service If you're unsatisfied with the outcome, you may request an internal review or seek external advice from relevant authorities.

We value your input as it helps enhance accessibility for our entire community. Should you experience any accessibility challenges or wish to share ideas for making our services more accessible:

1. Contact Us: Reach out using the contact information provided above
2. Describe the Issue: Please provide details about the accessibility barrier you encountered
3. Include Context: Let us know what assistive technology you're using and what you were trying to accomplish
4. Response Timeline: We will acknowledge your feedback within 1-2 business days and provide a resolution timeline
5. Follow-Up: We will keep you informed of our progress and solution implementation

Continuous Enhancement

We are dedicated to making our services more accessible, and we constantly work toward this goal. Some of our present accessibility efforts include:

• Ongoing accessibility awareness education for entire staff
• Building accessibility testing into our development pipeline When we create new features or update existing ones, accessibility testing has become a mandatory step in our development cycle. Every pull request undergoes automated checks for accessibility standards, and our QA team includes specific accessibility test cases in their reviews. Team members regularly use screen readers and keyboard navigation to ensure our products work for all users. We've set clear accessibility acceptance criteria that must be met before any code changes can be merged. This systematic approach helps us catch accessibility issues early, reducing the cost of fixes and ensuring a better experience for all users from the start. Our accessibility testing workflow includes: - Automated accessibility checks during builds - Manual testing with assistive technologies - Regular accessibility audits - Documented accessibility requirements - Team training on inclusive design principles
• Partnerships with disability rights groups and advocates
• Incorporating customer input and recommendations
• Keeping pace with dynamic accessibility guidelines and recommended implementations

Regulatory and Legal Requirements Conforming to laws, regulations, and mandatory standards is a fundamental aspect of business operations. Organizations must maintain strict adherence to all applicable rules while implementing robust systems to monitor and ensure ongoing compliance. This involves staying current with changing legislation, conducting regular audits, and maintaining detailed documentation of compliance activities. Failure to meet legal obligations can result in severe consequences, including financial penalties, reputational damage, and potential criminal charges. A comprehensive compliance program helps protect organizations from these risks while fostering trust with stakeholders and demonstrating corporate responsibility. Key elements of effective compliance management include staff training, clear policies and procedures, regular risk assessments, and established reporting mechanisms. Leadership must actively promote a culture of compliance throughout all organizational levels.

Our marketing agency, New Designs, adheres strictly to all relevant accessibility guidelines and legislation, encompassing but not restricted to:

• Rights for People with Disabilities Law (ADA)
• The Rehabilitation Act's Section 508 Amendment requires federal agencies to make their electronic and information technology accessible to people with disabilities. All federal agencies must ensure their ICT (Information and Communications Technology) is accessible to both employees and members of the public who have disabilities. This applies to all technology the agencies develop, procure, maintain, or use, ensuring equal access and opportunity for individuals with various impairments. Section 508 standards provide specific technical requirements for different types of technologies, including software applications, operating systems, web-based information, telecommunications products, video and multimedia content, and desktop and portable computers. These standards aim to remove barriers in information technology, opening new opportunities for people with disabilities and encouraging development of assistive technologies. The law helps ensure that federal employees with disabilities have access to the tools they need to perform their jobs effectively, while also guaranteeing that members of the public with disabilities can access federal information and services.
• The Unruh Civil Rights Law of California
• Digital accessibility regulations in our regions of operation

Accessibility Contact Details

Last Review Date: June 24, 2025
Next Scheduled Review: December 2025